RETURN & REFUND POLICY

Last Updated: September 7, 2026

At Aueloras, we want you to be satisfied with your purchase.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and include the original packaging and accessories where applicable.

Before returning any item, please contact us at support@aueloras.com. Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item.

Non-Returnable Items

Certain personalized, used, damaged-after-delivery, or final-sale items may not be eligible for return.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

Unless the item is defective, damaged, or incorrect due to our error, customers may be responsible for return shipping costs.

Please contact us before returning any product to receive the correct return instructions.

Contact Us

Aueloras

Email: support@aueloras.com

Address:
813 Linda Lane
Panama City Beach, FL 32407
United States